Steps to Create a New Ticket

Take a Screenshot

Please take a screenshot of the problem and attach it to your new ticket. Use the following instructions to take a screenshot:

1. Open the program or applications you'd like to include in the screenshot. Basically, set up your desktop as you'd like it for when you take the screenshot. This is what will appear in the image.
2. On your keyboard, press Command + Shift + 3 and then release all keys.
3. Now look on your Mac desktop and you should notice a new .png file that contains the words screenshot in the title. This is the screenshot you just took.

1. Press PrtScn.
2. Open Paint by clicking the Start button Picture of the Start button, clicking All Programs, clicking Accessories, and then clicking Paint.
3. In Paint, on the Home tab, in the Clipboard group, click Paste.
4. If you want to resize the image, on the Home tab, in the Image group, click Resize, and enter a new percentage or pixel size.
5. Click the Paint button Picture of the Paint button, and then click Save.

1. Display anything you want to snap on your iPhone/iPad screen.
2. Simply press and hold the “Home” button and then press the “Sleep/Wake” button.
3. Once a screenshot is captured, it will be automatically saved to your iPhone/iPad Camera Roll.

1. Display anything you want to snap on your screen.
2. Press the volume down and power buttons at the same time.
3. The screenshot will show up in your Gallery app.